Return Policy

If for any reason you are not happy with your purchase, you may return the artwork within 7 days of receipt. Shipping charges will not be refunded, and return shipment costs are the responsibility of the customer. Please note that the artwork needs to be returned in perfect condition in their original packaging with all of the packaging materials and certificate of authenticity.

If you decide to return your order, please submit your RETURN REQUEST FORM (Click to download the form) at returns@moonartandmasters.com within 3 days from the date you received it. We will get back to you in 2 business days on how to proceed your return. 

*In case you have ordered a custom made artwork, it is not available to exchange or refund unless it is damaged during shipping.

In the unlikely event that the artwork arrives damaged, please contact us on the day of receipt and email us photos of the original packaging and the artwork. We will take all reasonable steps to replace (only if multiple editions are available), change to an alternative piece or refund.

We will not be able to proceed your return request before we receive your return request form. Please do get in touch before returning it to us.